Enterprise name: Zongsheng Precision Mould Co., Ltd.
Contact: Mr. Nie 13923298099 (Wechat same number).
Miss Jia 15820657628 (Wechat same number).
Tel: 0757 2226 9630.
0757 color 22269276.
Fax: 0757 2226 9631 22269276.
Web site: en.fszongsheng.com.
Add: no. 1, Rongye 6 road, Fengxiang industrial zone, Daliang, Shunde district, Foshan city, Guangdong province
After-sales service is a variety of service activities provided after the sale of goods. From the perspective of sales promotion, after-sales service itself is also a means of promotion. In the follow-up stage, salespeople should take various forms of cooperation steps to improve the reputation of the enterprise through after-sales service, expand the market share of products, and improve the efficiency and revenue of sales promotion.
After-sales service is the most important after-sales link.
After-sales service has become an important element for enterprises to maintain or expand market share (such as Serta, Tmall, JD.com, etc.).
The quality of after-sales service can affect the satisfaction of consumers.
At the time of purchase, the warranty of goods, after-sales service and other relevant regulations can make customers get rid of doubts and swaying forms, and make up their mind to buy goods. High-quality after-sales service can be regarded as the product of brand economy. in the society of fierce market competition, with the improvement of consumers' awareness of safeguarding their rights and the change of consumption concept, consumers no longer only pay attention to the product itself. in the case that the quality and performance of similar products are similar, they are more willing to choose these companies with high-quality after-sales service.
Objectively speaking, high-quality after-sales service is the product of brand economy, and the after-sales service of famous-brand products is often better than that of miscellaneous-brand products. The price of famous brand products is generally higher than that of miscellaneous brands, on the one hand, it is based on product cost and quality, but also because the after-sales service cost has been taken into account in the sales strategy of famous brand products.
Listen patiently to what the customer says from beginning to end. If the average person hears the other person repeating the topic, they can't help but want to stop the other person, so they say, "me." I know. "I don't want the other person to talk any more. But please listen to these repeated words patiently as an important part.
Hear the true meaning.
In the process of talking to customers or in the process of understanding and discussing countermeasures, you should listen carefully, find out what the customers really mean, and see if they have any grievances or complaints. If the customer you meet may not express himself very well, or he may have a stammer in his speech, but you must be patient and let the customer speak out his problem and hear the truth. It is important to say something that is inconvenient or afraid to say.
Guide customers to come up with countermeasures. If there is really no way to solve the vehicle problem, you can also ask the customer to help you come up with a solution. When you serve the customer with your heart and care about the customer with your heart, the customer will thank you and give you bigger and better feedback to come up with the best way to solve your troubles.
Foshan Shunde Zongsheng Precision Mould Co., Ltd.
Tel: 0757 Tel: 22269630 / 13923298099 (Mr. Nie).
Web site: www.fszongsheng.com.
Add: no. 1, Rongye 6 road, Fengxiang industrial zone, Daliang, Shunde district, Foshan, Guangdong
Wechat official account
Mobile phone official website